Terms of trade

Contact Information

Hot Wok ApS
Speditørvej 1, Bygning 40
DK-9000 Aalborg
Telephone: +45 73709662
Email: hotwok@hotwok.dk
CBR-no. 36461211

Payment
HOT WOK ApS accepts payment by VISA–Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will be debited to the account when the item has been shipped.

All amounts have been listed in DKK – Danish crowns and 25% VAT is included.

HOT WOK uses an approved payment server which is encrypting all your card information by SSL (Secure Socket Layer) protocol meaning that your data cannot be revealed.

Delivery
On all weekdays HOT WOK ApS ships items regarding orders placed not later that 12:00 o’clock.

NOTE: All your own delivery options and terms are written here!

Warranty claim
Under the Danish Sale of Goods Act you have a warranty claim of 2 years. You have the right to claim compensation for defective material and / or production. In order to use your warranty, notice of any defect must be given within a reasonable time after manifestation and no later than 2 months.

This warranty does not apply for defects or damage due to faulty operation of the product / service

HOT WOK ApS will meet the expenses of returning in so far it is reasonable.

Returning items
You can lodge a complaint at:

HOT WOK ApS
Speditørvej 1, Bygning 40
DK-9000 Aalborg

Items sent COD will not be accepted.

Refund
If refund has been agreed, we ask you kindly to send us your bank account details so we can transfer the agreed amount.

Cancellation right
You have a full 14 days right of return regarding items bought in our webshop.

Time begins to run from the day when you receive the ordered items.

You will cover the returning costs yourself.

Notice of cancellation must be given to us no later that 14 days after the purchase, and you must return the items no later than 14 days after notice of cancellation.

Notice must be given per e-mail at hotwok@hotwok.dk. In your notice it must be specified clearly that you wish to exercise your cancellation right. You can also choose to use our standard cancellation form. You can find our cancellation form here – HOT WOK Fortrydelsesformular.

The state of the item when you return it
You are only liable for a possible diminution in value due to mismanagement regarding the nature, the properties and the functionality of the item. In other words you can test the item just as if you bought it in an ordinary shop.

If the item has been used to a larger extend than stipulated above, we shall consider it a used item meaning that when you return it you are only entitled to a partly refund or no refund at all depending on the merchantable value of the item.

In order for you to receive a complete refund of the purchase price, you must use the same procedure like in a physical shop. You are entitled to test the item, but you are not entitled to put it to use.

Personal Data Policy

Introduction
When you visit our website, data about you are collected. These data are used for adjusting and improving our content and for increasing the value of the advertisements which are shown on our website. Should you not want us to collect data about you, you must delete your cookies and not visit our website in future. Below, we have specificly listed the data which are collected, the purpose for this and the third parties which have access to these data.

 Cookies
Our website uses ”cookies” which are small text files which are saved on your computer, mobile phone or the like with the purpose of recognizing the device, memorizing settings, do statistics and targeting advertisements. There is no risk that cookies can carry damaging code like e.g. virus.

It is possible for you to delete or block cookies. You can watch this instruction on the link below:

http://minecookies.org/cookiehandtering

If you delete or block cookies you might find that advertisement are likely to be less relevant to you and may appear more frequently. Furthermore, you might also risk that our website will not be working optimally, that you might not be able to have access to all contents.

Our website contains cookies from third parties which might vary and be e.g.:

  • Google
  • Facebook

Personal data

In general
Personal data are all kinds of information which to some extent can be related to you. When you use our website we will be collecting and processing a number of such information. This is carried out by ordinary content entry if you sign up for our news letter, participate in competitions or surveys, register yourself as a user or subscriber, other use of services or make a purchase through our website.

Usually, we are collecting and processing the following kinds of data: a unique ID and technical data about your computer, tablet or mobile phone, your IP number, geographical location and which pages you click on (interests). To the extent that you yourself explicitly consent to it and type the data yourself, more data are processed being: your name and e-mail. Typically, this is related to creating your login.

 Safety
We have taken technical and organizational measures against your data being accidentally or illegally deleted, published, lost, impaired or made known to unauthorized persons, abused or in other ways are treated in violation of the law.

Purpose
The data are used for recognizing you as a user and show you the advertisements which are most likely to be relevant to you, register your purchases and payments and be able to deliver the services which you have requested – e.g. send you a news letter. Furthermore, we are using the data for optimizing our service and content.

 Period of storage
The data are stored in the period which have been stipulated in the law, and we are deleting these data when they are no longer necessary. It is not possible to give you a general period regarding when data will be deleted.

 Passing on data
Data regarding your use of our website, which advertisements you are receiving and might be clicking on, geographical location, gender and age segment etc. are passed on to third parties to the extent these data are known to us. You can find out which third parties we are thinking of in the paragraph on “Cookies” above. The data are used for targeting advertisement. Furthermore, we use a series of third parties for storage and processing data. These third parties are only processing the data on our behalf and are not allowed to use the data for their own purposes.

Passing on personal data like name and e-mail etc. will only happen if you give us your explicit consent. We only use data processers in EU or in countries which can offer your data sufficient protection.

 Insight and complaints
You have the right to be informed as to which personal data which we are processing about you. Furthermore, you can also object to the fact that data are used at any time. You can also revoke your consent that data are processed about you. If the data which are processed about you are incorrect, you are entitled to have these data corrected or deleted. Regardingly, you can approach: hej@omfiv.dk. If you need to object to our processing of your personal data, you can also approach the Data Protection Agency (Datatilsynet).

Complaints Options – overview and links:
Do you want to file a complaint regarding an item which you have bought in our webshop, you can approach:

The Competition and Consumers Authority for Complaint Resolution

Carl Jacobsens Vej 35
DK-2500 Valby
Link: www.forbrug.dk

If you are a consumer resident in another EU-country, you can file your complaint at The EU Commission at their online platform.

Please find the platform here: http://ec.europa.eu/consumers/odr/

If you file a complaint here, you must state our e-mail addresse: hotwok@hotwok.dk

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